Phone Christian Counseling Phone
Email Christian Online Counseling Email
 
 


Genesis Online exists to connect people with excellent Christian counselors wherever they are. 

The goal of Genesis Counseling Center is to touch and inspire more lives, in more parts of the world, more completely.  Genesis Online is an important tool to help achieve this goal by providing access to our counselors beyond visiting one of our offices.

We are committed to providing people with the tools and insight to heal and grow.  Genesis is rooted in beginnings and it is our desire to help people experience a new beginning in life and to live life as it was created to be.  All our counselors share a common worldview and provide counsel based on timeless truths.

Please see our FAQs below for more information about our services:

Q: How do I schedule a session?
Q: What problems are appropriate for online counseling?
Q: How long does a session last?
Q: Is Genesis Online confidential?
Q: How much does it cost?
Q: Can I use my insurance?
Q: Is online counseling for me if I’m not very computer savvy?
Q: How do I begin an online session?

Q: How do I schedule a session?
A:
Email sessions do not have to be scheduled.  After completing selecting a counselor and completing the payment step, you will be provided an online form to enter your email message immediately.  This message will be stored in an encrypted fashion and viewed by your counselor who has the encryption key.  Your message will not be sent over email helping protect your privacy.  For phone counseling sessions, call our Client Care Coordinator at 757-827-7707 to schedule with your counselor.  Then complete the payment step.  This will notify the counselor that a session has been scheduled and paid for.  It’s that easy!  Contact Genesis Online if you have questions.

Q: What problems are appropriate for online counseling?
A: Genesis Online counselors can address many problems and challenges your are facing such as relationship issues, low self esteem, codependency, love addiction, dysfunctional family relationships, depression, anxiety, etc. If the need requires more in-depth therapy, we will refer you to an appropriate resource. Online counseling is not appropriate for people who are suicidal or suffering from a psychotic disorder.  Please note: due to common counseling laws regarding minors, Genesis Online is not appropriate for individuals under the age of 18.  Genesis Counseling Center provides a broad range of counseling services in our offices for people under 18 years old.  Contact Genesis Online if you have further questions.

Q: How long does a session last?
A: Phone sessions will last approximately 45 minutes.  Each email message should be limited to approximately 250 words so that your counselor will have sufficient time to review it and respond.

Q: Is Genesis Online confidential?
A: Genesis Online is committed to ensuring client confidentiality and utilizes encryption software through Logiforms.com and AppRiver.com to make sure your confidentiality is ensured. In most states it is necessary for a counselor to breach confidentiality if a client is considered an immediate threat to him/herself or others. Also, a counselor is mandated to report any disclosed information regarding the abuse of a minor, handicapped, or elderly person. In some instances client files can be subpoenaed by a court of law. Feel free to speak with your counselor in regards to your rights of confidentiality.

Q: How much does it cost?
A: The rates for different types of online counseling may vary by type of counseling and counselor.  The costs are posted on the scheduling webpage.

Q: Can I use my insurance?
A: At Genesis Counseling Center we offer counseling covered by most insurance plans for sessions in our offices.  Currently, most insurance providers do not cover online counseling.  As a result, Genesis Online available for payment by credit card only.  Most credit cards are accepted.  We do not have a way to accept cash or check for online services.

Q: Is online counseling for me if I’m not very computer savvy?
A: Genesis Online has made it easy to use our services even if you are not a member of the Geek Squad.  Please contact Genesis Online through our webpage if you have questions.

Q: How do I begin an online session?
A: For all types of counseling sessions go to the Genesis Online “Schedule a Session” webpage and select the type of counseling and counselor you desire.  For phone counseling you will be provided a phone number to call either when you schedule a session or prior to your session through email.